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Delivery Information

WHERE DO YOU DELIVER TO AND WHAT ARE YOUR SHIPPING COSTS?

Standard Delivery

Delivery Time: 6-11 Days

Charge: Free


Expedited Delivery

Delivery Time: 3-5 Days 

Charge: £50.00 (Some items may be free of charge. Please check the delivery fee when you checkout.)


CAN I TRACK MY ORDER?

Once your order is on its way, you will receive a dispatch email with a link to track your order (UK only). You can track your order by logging into your account here

FREE DELIVERY OFFER

We offer FREE UK delivery on full priced products. Excluding selected items.

PRICELULU reserve the right to end this offer without any notice.

ARE THERE ANY EXCLUSIONS TO NEXT DAY DELIVERY?

Next Day isn't available on some products and excludes AB30-AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10 and BFPO' postcodes.Orders on Sunday, prior to 12.30pm may also be restricted in some locations and incur an additional 1 working day for delivery. This will be notified at the point of checkout.

WHAT IF I PLACE AN ORDER FOR MORE THAN ONE ITEM BUT ONE ISN'T AVAILABLE FOR NEXT DAY DELIVERY?

We've done everything possible to try and reduce the risk of this happening. If you have placed a multiple order and for whatever reason part of the order isn't available, we follow a simple process to keep you informed:

  • Any available item will be sent Next Day and you'll receive your dispatch email for this.
  • Should an item become unavailable for Next Day, we'll email you to advise of this and have any remaining item that's available sent by standard delivery. You'll be emailed as soon as this is shipped and we'll also refund your postage costs.
  • Should the item no longer be available to ship, we'll send you an email to advise what we have been able to send and what we haven't. You won't be charged for any item that we haven't shipped and we'll also refund your postage.
WHY IS THERE AN ITEM ONLINE BUT I CAN'T SELECT NEXT DAY DELIVERY FOR IT?

We've tried to make as much stock as possible available for Next Day delivery. The exceptions for this would be:

  • We are unable to offer Next Day to any of the following postcodes - AB63, DD8-DD10, FK17-FK21, IV4-IV9, TD15-TD20, PH10-PH14, JE1-JE5, GY1-GY10, BFPO.
  • If the item is only available for shipping from a store location.
  • If your delivery location is out with the UK.
HOW WILL I KNOW IF AN ITEM IS AVAILABLE FOR NEXT DAY DELIVERY?

Once you are in the checkout stage of our site, you'll be able to see which delivery options are available to you. It's at this point you'll be able to see if your item is available for Next Day delivery.

DO YOU DELIVER TO BPFO OR PO BOX ADDRESSES?

At this time we are unable to delivery any orders to BFPO addresses or PO Box addresses.

HOW WILL MY ORDER BE DELIVERED?

Your order will be delivered by Royal Mail, Yodel, Hermes and DPD depends on the order value and your delivery location. 

HAS MY ORDER BEEN DISPATCHED YET?

When we dispatch your order, we will send a dispatch confirmation email to let you know your shoes are on their way. If you have not received this email after 4 working days you can Email or Whatsapp us and we'll be happy to help resolve this for you.

CAN I SHIP TO AN ALTERNATIVE ADDRESS?

You can choose to get your shoes delivered to an address other than your billing address. Just enter this address during the checkout process. We are unable to change the address once the order has been placed.

DO I NEED TO SIGN FOR MY ORDER?

All orders being delivered within the UK require a signature upon delivery. Please ensure you enter the delivery address where someone will be present to sign for the delivery.

WILL I NEED TO PAY DUTY ON MY DELIVERY?

Orders shipped to certain locations will have Duty and Customs charges added to them at the point of entry to the delivery country. This isn't a price we are able to advise on or take responsibility for. Your local Tax Office will be able to offer further advice on these charges.

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