Faulty item received:
Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund. You can return it to a store. Or you can arrange for a return by whatsapp us on +44 7520 636 842, or by emailing firstname.lastname@example.org.
Within product’s guarantee period (normally 12 months from purchase or delivery: We will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. Please call the Team Knowhow contact centre on +44 7520 636 842, or by emailing email@example.com to arrange return label. To speed up the process, please have your order number to hand before reaching us.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
Separately to the 30 day policy above, and in accordance with your rights when you purchase goods online or over the phone, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. Once you have told us you want to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
We have the right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. The charge for this is 15% of the product cost.
Where can i return a product?
There are 3 ways to return a product:
- Whatsapp: You can arrange free return shipping label and refund,
alternatively exchange or repair,
by calling the Pricelulu Support Team on +44 7520 636 842.
- Email: You can also arrange free return shipping label and refund by emailing firstname.lastname@example.org . Please ensure that you provide your order number before sending your email
- Self Generate Return Label: Please check here